§ Mr. ClappisonTo ask the Secretary of State for the Home Department how many complaints he received regarding the loss of passports of foreign nationals by the Immigration and Nationality Directorate in(a) the last three months and (b) 1998. [78649]
§ Mr. Mike O'BrienComplaints received by the Immigration and Nationality Directorate are not recorded centrally on the basis of subject matter. Information kept centrally is in respect of the number of compensation claims dealt with as a result of maladministration.
In 1998, 62 claims for compensation were dealt with, the majority of which arose because of lost documents. During 1999, 19 claims for compensation have so far been dealt with. A number of claims received in 1998 and this year remain to be determined.