§ Ms LawrenceTo ask the Chancellor of the Exchequer what targets will be set for the Valuation Office Executive Agency for 1999–2000. [78855]
§ Dawn PrimaroloI have set the following key targets for the Valuation Office in 1999–2000:
- Operational
- rating
- to publish new rating valuation lists by 31 December 1999
- to clear 264,500 appeals against the existing rating lists
- Council tax
- against the policy, in co-operation with the valuation tribunals, of clearing appeals within 6 months of receipt:
- to clear council tax appeals equal to the number received up to a maximum of 80,000
- Client and customer services
- to achieve a further improvement against the Agency's valuation indicator by 1 per cent. to 88 per cent.
- to meet timeliness targets in 90 per cent. of cases
263 - Finance and cost efficiency
- to break even overall after charging for the full cost of chargeable services including notional interest of 6 per cent. on the average working capital.
- measurement will be within a tolerance of the greater of 2 per cent. of relevant turnover or £1 million
- to achieve financial efficiency gains of 4.0 per cent.
- Investing in People
- to achieve Investors in People accreditation by 31 December 1999.
Further details are contained in the Valuation Office's Forward Plan, copies of which will be placed in the Library of the House on publication.