§ Mr. BrowneTo ask the Secretary of State for Northern Ireland what performance targets have been set for Land Registers of Northern Ireland in 1999–2000. [88209]
§ Marjorie MowlamFor 1999–2000, the following performance targets have been set for LRNI:
- 1. To achieve a customer satisfaction rate, measured against complaints of 98.5 per cent.
- 2. To achieve a registration accuracy rate of at least 98.5 per cent.
- 3. To process regular Land Registry dealings in an average of 20 days.
- 4. To process regular Registry of Deeds dealings in an average of 4 days.
- 5. To process regular Statutory Charges Registry dealings in an average of 15 days.
- 6. To process pre-completion Land Information Applications in an average of 5 days.
- 7. To achieve a weighted unit cost target of £24.80 (exclusive of PFI costs).
- 8. To process 115 application units per member of staff per month.
- 9. To increase overall productivity by at least 1.5 per cent.
- 10. To cover Agency costs out of Free Income.