§ Mr. BrowneTo ask the Secretary of State for Northern Ireland what key performance targets have been set for the Business Development Service to be achieved by April 2000. [86488]
§ Mr. Paul MurphyThe Business Development Service is an Executive Agency of the Department of Finance and Personnel. I have set a number of key performance targets for the Agency to achieve by April 2000, as follows:
- to maintain a level of at least 90 per cent. of customers to be satisfied with the services that they have received;
- to maintain a level of at least 90 per cent. of customers to be satisfied with the way in which services were provided to them;
- to achieve levels of efficiency savings in total running costs of 3 per cent. over the allocation for 1998–99;
- to demonstrate, on a notional basis and within the context of service level agreements (where these apply), that the Agency would recover the full cost of its operations from its customers; and
- to maintain systems of people development consistent with good human resource practice.
Copies of the Agency's Strategic and Business Plans for 1999 to 2002 have been placed in the Library.