HC Deb 21 July 1999 vol 335 c531W
Mr. McNulty

To ask the Secretary of State for Northern Ireland what performance targets have been set for the Construction Service in 1999–2000. [92527]

Marjorie Mowlam

For 1999–2000, the following performance targets have been set for Construction Services:

Quality of Service

  1. 1. To achieve a 90 per cent. compliance in customer assessments of Agency performance against Service Level Agreements.
  2. 2. To obtain a 90 per cent positive response in customer assessments on project work.
  3. 3. To place 80 per cent. of orders in response to requests for reactive maintenance work within 7 days.
  4. 4. To place 75 per cent. of orders in response to requests for supplies work within 7 days.
  5. 5. To respond to 85 per cent. of customer advisory inquiries within 6 weeks.

Efficiency

  1. 6. To achieve 3 per cent. efficiency gains on running cost expenditure.
  2. 7. To ensure that actual costs as a percentage of agreed target costs on project work do not exceed the agreed percentage.
  3. 8. To ensure that staff costs as a percentage of construction spend for maintenance work do not exceed the agreed percentage.
  4. 9. To ensure that staff costs as a percentage of construction spend for supplies work do not exceed the agreed percentage.

Financial Performance

  1. 10. To maintain expenditure within cash limits and to approved budgetary plans.
  2. 11. To recover the full cost of Agency Operations from customers with a tolerance of ±2 per cent.

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