§ Mr. GreenTo ask the Secretary of State for the Home Department what target he has set the Immigration and Nationality Directorate for replying to correspondence. [66233]
§ Mr. Mike O'BrienThe Immigration and Nationality Directorate (IND) has a target of 15 working days for replying to letters from hon. Members. This includes correspondence addressed to Ministers and addressed to the Secretary of the IND Board, to which IND officials reply. In addition, the Whitehall Service Standards operated across Government under the auspices of the Service First Initiative means IND has a target of 20 working days for replying to correspondence from members of the public which does not specifically relate to individual applications.
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Date Minister Local authority or association Video link/in person Date request received from the local authority or association 16 December Hilary Armstrong Lincolnshire In person 8 December 21 December Hilary Armstrong Brighton & Hove In person 10 December 21 December Hilary Armstrong Broxtowe In person 14 December 21 December Hilary Armstrong Gedling In person 7 December 21 December Hilary Armstrong Harrow In person 8 December 21 December Hilary Armstrong Leicester City In person 9 December 21 December Hilary Armstrong North Lincolnshire In person 9 December 21 December Alan Meale Rutland Video link 15 December 21 December Hilary Armstrong Worcestershire In person 8 December 22 December Hilary Armstrong Birmingham Video link 17 December 22 December Hilary Armstrong Bradford In person 9 December 22 December Hilary Armstrong Brent In person 8 December 22 December Hilary Armstrong Cambridgeshire In person 9 December 22 December Hilary Armstrong Haringey In person 17 December 22 December Alan Meale Havant In person 10 December 22 December Hilary Armstrong Havering In person 8 December 22 December Alan Meale Herefordshire In person 14 December 22 December Hilary Armstrong Tyne & Wear FCD Video link 8 December 22 December Hilary Armstrong West Sussex Video link 7 December 22 December Alan Meale Wokingham In person 8 December 4 January Nick Raynsford Castle Point In person 16 December 4 January Glenda Jackson Derbyshire Video link 30 December 4 January Nick Raynsford Northamptonshire In person 21 December 4 January Nick Raynsford Nottinghamshire In person 23 December 4 January Glenda Jackson Oldham Video link 23 December 4 January Nick Raynsford Wansbeck In person 18 December 5 January Alan Meale Buckinghamshire In person 18 December 5 January Nick Raynsford County Councils Network In person 17 December 5 January Alan Meale Devon Video link 21 December 5 January Nick Raynsford East Riding of Yorkshire In person 22 December 5 January Alan Meale Hertfordshire Video link 21 December 5 January Nick Raynsford Lancashire In person 11 December 5 January Glenda Jackson Mansfield In person 16 December 5 January Alan Meale North East Lincolnshire In person 21 December 5 January Glenda Jackson Northampton In person 24 December 5 January Glenda Jackson Northumberland In person 22 December 5 January Alan Meale Nuneaton & Bedworth In person 21 December 5 January Alan Meale Plymouth Video link 22 December 5 January Nick Raynsford Poole In person 22 December 5 January Alan Meale Stroud Video link 17 December 5 January Alan Meale Torbay Video link 21 December 5 January Nick Raynsford Wandsworth In person 24 December 5 January Glenda Jackson Windsor & Maidenhead In person 23 December The hon. Member will be aware of recent notice given to Members of Parliament that moving offices and changing procedures in IND will cause delays in responding to correspondence for a few months. This is a temporary disruption, which should enable more efficient delivery against targets in the future.