HC Deb 14 January 1999 vol 323 cc277-8W
Mr. Vaz

To ask the Secretary of State for the Home Department how many complaints were made about the service at IND in 1998. [65168]

Mr. Mike O'Brien

478 complaints were received during 1998 under the formal arrangements for handling complaints against members of the Immigration and Nationality Directorate staff. There is no central record of other complaints, for example, about delays or the merits of individual decisions.