§ Mr. WyattTo ask the Secretary of State for Trade and Industry what measures are being taken to prevent energy suppliers taking over the electricity and gas contracts of customers without their authority; and what penalties are proposed for those companies that do so. [101908]
§ Mrs. LiddellThese matters are the responsibility of the Director General of Gas and Electricity Supply. I am aware that Ofgem is continuing to work hard with the industry to tighten up the transfer process.
My right hon. Friend, the Secretary of State has recently announced a research study to look at consumer motivations for and against switching supplier.