§ Judy MallaberTo ask the Secretary of State for Trade and Industry what targets he has set his Department's Radiocommunications Agency for 1999–2000. [83000]
§ Mr. WillsI have set the Radiocommunications Agency the following quality of service targets for 1999–2000 in respect of its licensing and enforcement activities, and correspondence. These are in addition to achieving an overall efficiency improvement of 2 per cent. over 1998–99.
Licensing Targets
Category A
Licences that involve no frequency assignment, site clearance or international co-ordination: 100 per cent. of applications and amendments to be processed and despatched within 5 working days.Category B
Licences that involve frequency assignment but no site clearance or international co-ordination: 90 per cent. of applications and amendments to be processed and despatched within 15 working days; the remainder to be processed and despatched within 25 working days or an explanation of the delay provided to the applicant.Category C
Licences that require frequency assignment and site clearance and/or international co-ordination: 90 per cent. of applications and amendments to be processed and despatched within 40 working days; the remainder to be processed and despatched within 60 working days or an explanation of the delay provided to the applicant.Renewals
226WRenewals of all licences in category A to be processed and despatched within 5 working days; renewals of licences in categories B and C to be processed and despatched within 10 working days.Enforcement
100 per cent. of safety of life services reports of interference to be investigated within 24 hours.98 per cent. of business customers reports of interference to be investigated within 5 working days; the remainder within a further 5 days.98 per cent. of domestic customers reports of interference to be investigated within 1 month; the remainder within a further month.Correspondence
I also expect all correspondence from hon. Members delegated to the Chief Executive by Ministers or otherwise for reply, and all written complaints addressed to him about Agency services, to be answered within 10 working days of receipt; the Agency's inquiry point to respond to 95 per cent. of calls within 30 seconds; and 100 per cent. of valid invoices to be paid within 30 days of receipt (or as agreed with the supplier).