§ Mr. Paul MarsdenTo ask the Secretary of State for the Environment, Transport and the Regions what steps he is taking to enforce standards of service on the West Coast Inter City main line; and if he will make a statement. [80276]
§ Ms Glenda JacksonThe Franchise Agreement specifies performance and service quality standards which must be met. The Franchising Director monitors compliance with these standards and has powers to take enforcement action if they are not met.