§ Sir George YoungTo ask the Minister for the Cabinet Office which of the public services to which he referred in his oral statement on 30 March 1999,Official Report, columns 859–61, it is planned to have delivered 24 hours a day, and seven days a week, where there is a demand. [80079]
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§ Dr. Jack CunninghamThe Modernising Government White Paper. launched on 30 March, includes a commitment to ensure that public services are available 24 hours a day, seven days a week, where there is demand. This will be achieved mainly through the use of information technology and call centres. To help bring about this fundamental change in delivering government services, we have proposed that 100% of basic dealings with government should be capable of being carried out electronically by the year 2008.
Some specific targets relating to 24 hours a day, seven days a week services mentioned in the White Paper are:
By the end of 2000 everyone will be able to phone NHS Direct at any time for healthcare advice;
By 2001, job-seekers should be able to look and apply for jobs through the Employment Service using the internet;
By 2002 it will be possible for the public electronically to book driving tests; file tax returns; get information about benefits; get on-line health information and advice; use the National Grid for Learning; apply for training loans and student support.
In addition, by 2002 businesses will be able electronically to complete VAT registration and make VAT returns; file returns at Companies House; apply for regional support grants; and receive payments from government for the supply of goods and services.