§ Earl Russellasked Her Majesty's Government:
What is the average length of time taken to answer calls to the Student Loans Helpline. [HL3710]
§ Baroness BlackstoneThe average length of time to respond to each incoming call on the Student Loans Company's helpline is currently about two minutes. Delays may be longer at peak time. The company is now in its peak processing period and expects the volume of incoming calls to start dropping shortly: this will lead to a quicker response time to calls.