§ Lord Actonasked Her Majesty's Government:
What are the key performance targets for Her Majesty's Land Registry, the Public Record Office, the Public Trust Office and the Court Service executive agencies for 1998–99. [HL1297]
§ The Lord Chancellor (Lord Irvine of Lairg)The following tables set out the key performance targets that28WA I have set for Her Majesty's Land Registry, the Public Record Office, the Public Trust Office and the Court Service for 1998–99.
HM Land Registry Key Performance Indicators and Targets 1998–99 Indicator Target Financial Return on average capital employed 3% External Financing Limit £0 Efficiency1 Cost per unit in real terms £25.87 Cost per unit in cash terms £30.21 Charter Standards Speed Percentage of office copy and official search applications handled within two working days and 98% Percentage of office copies and official searches processed in 3 working days 100% Percentage of all registrations processed in 25 working days 80% Accuracy Percentage of registrations handled free from any error 98.50% Percentage of customers responding to the Annual Survey who perceive the accuracy of registrations to be excellent or good Better than 90% Development of Land Registration Implementation of concessionary fees under the Land Registration Act 1997 1 April 1999 Percentage of computerised titles in the Land Register 94% Percentage of computerised titles plans in the Land Register 29% Number of scanned pages of filed documents (millions) 4.30 million Number of Direct Access service account holders at the end of the year 1,500 Implementation and evaluation of the National Land Information Service Bristol Conveyancing Pilot by 31 March 1999 Note: Fuller details of the agency's targets are given in its Business Plan, which is available from Her Majesty's Land Registry. 1 Land Registry measures in efficiency through reductions in cost per unit in real terms against a unit cost baseline of 1992–93 when it was first set up as a trading fund. The inflation factor for the cost per unit in cash terms is derived from the GDP indices announced by HM Treasury in March 1998. 29WA
Public Record Office Key Performance Indicators and Targets 1998–99 Indicator Target 1. Efficiency Unit costs of key activities: (a) selecting and preserving the public records. Reduce to £101.53 per metre. (b) giving access to records. Reduce to £7.83 per information transaction. Backlog of records in departments reported as being over 30 years old and awaiting review. Reduce from 2,070 metres (assessed in January 1998) to 1,340 metres.
Public Record Office Key Performance Indicators and Targets 1998–99 Indicator Target Provision of acceptable storage conditions i.e. meeting the preservation and environmental standards recommended by BS 5454: 1989 Increase the proportion of records stored to the standards from 88.12 per cent, to 88.29 per cent. Recommendations for storage and exhibition of documents (BSI. 1989). Management efficiency in running support services and projects. Reduce the running costs of the office's support services as a proportion of overall running costs from 8.46 per cent, to 8.37 per cent. 2.Quality of Service The achievement of Charter Standards: (a) Charter Standard targets for answering letters, delivering documents to users and reprographic services. Achieve 98.5 per cent, against the targets. (b) user satisfaction surveys. Achieve assessment of "excellent" on 56 per cent, of survey forms returned. Effectiveness Performance in achieving specified milestones towards strategic objectives in the light of emerging government policies. (a) Implement the recommendations of the Scoping Study of records management in government to the timetable established. (b) Increase revenue by 3.3 per cent, against the 1997–98 target. (c) Produce a new edition of the Public Record Office Guide. Note:
Fuller details of the office's performance targets are given in its Business Plan, which is available from the Public Trust Office.
30WA
Public Trust Office Key Performance Indicators and Targets 1998–99 Indicator Target 1. To carry out accounting transactions within target times. To bring to account at least 99 per cent, of receipts and payments transactions within turnaround targets by volume weighted performance. 2.To achieve investment targets. (a) To pay interest on the special rate account at an annual rate at or above the average of the agreed comparator, and to pay at least 75 per cent, of that rate on basic rate accounts. (b) To ensure that 90 per cent, of all funds which have a Dedicated Investment Portfolio1 have a formal investment review2 at least once a year. 3. To achieve Charter Standards. To achieve 98 per cent, of Charter Standards.
Public Trust Office Key Performance Indicators and Targets 1998–99 Indicator Target 4. To meet the unit cost target. To operate within a unit cost of £195.09. 5. Percentage of full costs recovered. To ensure that 100 per cent. of full costs are recovered. Note: Fuller details of the office's performance targets are given in its Business Plan, which is available from the Public Trust Office. 1 A Dedicated Investment Portfolio is one which has been constructed to accommodate the specific requirements of the client and has a sufficiency of funds and duration to allow it to be adjusted in line with stockmarket or client circumstances. The two investment KPIs cover around 80 per cent. of total funds held by the Public Trust Office. 2 The investment review is complemented by the Public Trust Office policies of unitising smaller funds, and benchmarking larger portfolios against stock exchange models.
Court Service Key Performance Indicators and Targets 1998–99 Indicator Target Quality of Service 1. Quality of service provided to court users 82% County Courts 2.Percentage of administrative work in the civil courts dealt with within target time 95% Crown Court 3. Percentage of Crown Court cases that commence within target 80% Unit Costs 4. Unit cost of a case in the Crown Court £1,997.00 5. Unit cost of an item of originating process in the civil courts £99.00 Cost Recovery 6. Percentage of the cost of the civil courts recovered through fees 96% Fuller details of the agency's targets are given in the Court Service Plan, April 1998-March 2001, which is available from the Court Service Headquarters.