§ Shona McIsaacTo ask the Secretary of State for Defence what performance targets have been set for the Armed Forces Personnel Administration Agency for 1998–99. [37359]
§ Dr. ReidKey Targets have been set for the Chief Executive of the Armed Forces Personnel Administration Agency for the financial year 1998–99. The targets build upon progress made by the Agency since it formed on 1 April 1997 and are as follows:
1. Pay, allowances and pensions payments
Whilst making 100% of payments of pay, allowances and pensions by the due date, the number of errors per 1,000 payments not to exceed 5.2. Accuracy of personnel records and liabilities data
Establish a plan with customers to validate the completeness and accuracy of the record of service data, to assist in the further development of unit based systems and introduce sampling methods to assess future accuracy by December 1998.3. Currency of personnel records and liabilities data
Update all personnel records and liabilities data within 3 days of valid input.4. Responsiveness
Resolve 85% of inquiries, written or through official help desks, within 10 working days, across all services, where information and/or authority is within AFPAA's control.5. Customer satisfaction
To set measures for customer satisfaction by December 1998.6. Efficiency
To reduce the average unit costs to deliver AFPAA services by 3% this year.