§ Mr. VazTo ask the President of the Board of Trade what departmental guidelines are issued regarding her officials returning telephone calls from members of the public. [31956]
§ Mr. Nigel GriffithsThe DTI is committed to providing a high quality of service to all its contacts. Staff are expected to deal with telephone calls in an efficient, effective and courteous manner, and this includes ensuring that calls from members of the public are returned. Tailored training is available for staff to help them meet this requirement. Consideration will also be given to introducing guidelines on call handling as part of the induction process for new staff.