§ Lorna FitzsimonsTo ask the Secretary of State for Defence what performance targets have been set for the Pay and Personnel Agency for 1998–99. [45261]
§ Mr. SpellarThe Chief Executive of the Pay and Personnel Agency (PPA) is responsible for providing pay and personnel services for the Ministry of Defence as defined in the Agency Framework Document. During 1998–99, the PPA will be set the following challenging key performance targets:
1. (a) while making 100 per cent. of payments of pay by the due date, the number of errors not to exceed 12 per 1,000 payments of weekly industrial pay;
(b) while making 100 per cent. of payments of pay by the due date, the number of errors not to exceed 6 per 1,000 payments of monthly non-industrial pay;(c) while authorising 100 per cent. of awards of pensions by the due date, the number of errors not to exceed 20 per 1,000 awards;(d) while making 100 per cent. payments of expenses within 10 days of receipt, the numbers of errors not to exceed 15 per 1,000 payments;(e) to pay 100 per cent. of claims for fees and personal payments within 9 working days of receipt.2. By 31 March 1999, to adopt the use of the Business Excellence Model as a means of benchmarking the Agency.
3. By 31 March 1999, to achieve efficiency savings to meet the Departmental target of 2 per cent. efficiency savings of annual operating costs.
4. By 31 December 1998, to ensure that all IT systems are millennium compliant.
5. To gain IIP accreditation before 31 March 1999.
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