HC Deb 29 July 1998 vol 317 c245W
Mr. McNulty

To ask the Secretary of State for the Environment, Transport and the Regions what performance targets he has set the Queen Elizabeth II Conference Centre Executive Agency for 1998–99. [54062]

Mr. Raynsford

The Agency's principal financial target for 1998–99 is to achieve a minimum contribution to the Exchequer of £963,000.

Operational targets have been set to increase occupancy of the Churchill Auditorium to 190 days; the Fleming Room to 210 days; and the Mountbatten Room to 165 days.

The Agency is also being required to achieve additional room hire revenue from banqueting of £75,000, and has the following key customer service targets to meet:

  1. 1. An overall score for quality of service from client questionnaires of at least 78 per cent.
  2. 2. 98 per cent of clients to report that they would use the centre again.
  3. 3. The number of complaints received to be less than 4 per 100 events.
  4. 4. An average response time when answering complaints of less than 4 working days.
  5. 5. An overall score for quality of service by catering staff of at least 88 per cent.