§ Mr. SandersTo ask the Secretary of State for Wales what is his Department's average response time to correspondence from members of the public; and how such response times are monitored. [48666]
§ Mr. Ron DaviesMy Department's target is that all correspondence should be answered within 15 working days of receipt and, for 1997–98, we achieved that target in 86 per cent. of cases. Replies from Ministers are recorded individually as are replies from officials to correspondence addressed to Ministers. Correspondence sent directly to officials is monitored on a sample basis.