§ Mr. GibbTo ask the Chancellor of the Duchy of Lancaster if he will list(a) the estimated cost of changing the Citizens Charter programme into the Service First programme, indicating separately the costs of (i) the design of a new logo, (ii) the relabelling of buildings and stationery and (iii) promotion and publicity, and (b) the companies used and at what cost in connection with the project. [48693]
§ Mr. Kilfoyle[holding answer 3 July 1998]: All costs associated with launching the new programme have been met from within existing budgets. The final cost is not yet available, but it is expected to be in the region of £65,000. The new logo was developed by COI as part of a wider project to develop a user-friendly style for Service First publications. The total cost of this work was £6,800. No money has been spent on relabelling buildings or on advertising, £4,000 has been spent primarily on display stands and a pamphlet to inform public servants about the new programme. Service First stationery has been produced in-house using desk-top publishing equipment.
§ Mr. GibbTo ask the Chancellor of the Duchy of Lancaster if he will list the focus group research which was commissioned in relation to proposals to change the Citizens Charter programme into the Service First programme, indicating(a) the total cost of the focus groups, (b) the names of the companies used and (c) the costs and composition of the new non-departmental public bodies to be established to help implement the Service First programme. [48694]
§ Mr. Kilfoyle[holding answer 3 July 1998]: Two focus groups to inform the development of the new programme were run on behalf of the Cabinet Office by MORI at a cost of £4,000. No non-departmental public bodies are being established to help implement the Service First programme.