§ Mr. WigleyTo ask the Secretary of State for Social Security if it is her Department's policy always to answer either by way of an acknowledgement or a substantive reply every letter received from the public; and on how many occasions during the last six months her Department has replied to members of the public that it has been unable to trace original letters about which follow up inquiries are being made. [31286]
§ Mr. DenhamWe aim to send a reply to every letter received from a member of the public. No records are kept of how many replies follow up previous correspondence.