HC Deb 16 December 1998 vol 322 c526W
Laura Moffatt

To ask the Secretary of State for Defence what are the key targets for 1998–99 for the Chief Executive of the Army Personnel Centre. [64625]

Mr. Doug Henderson

The Chief Executive of the Army Personnel Centre has been set the following Key Targets for 1998–1999:

  1. 1. To increase the percentage of posts which are manned (excluding posts gapped for less than 28 days and all posts for private soldiers and subaltern officers) to 91 per cent.
  2. 2. To increase to 91 per cent. the proportion of personnel posted in-year by the APC whose rank and Service qualifications meet the specifications of the post.
  3. 3. To increase the percentage of in-year postings authorised by the APC where personnel are given at least 6 months notification to 52 per cent.
  4. 4. To increase the percentage of change requests received by the APC which are authorised and/or accurately processed within 5 working days of receipt at the Document Handling Centre to 92 per cent.
  5. 5. To increase the percentage of due terminal benefits made by the 5th working day after discharge/retirement or following receipt of the correct authorisation paperwork by Pensions Division, whichever is later, to 96 per cent.
  6. 6. To develop by March 99 the comprehensive feedback mechanism for the continual measurement of customer satisfaction and to maintain that system thereafter.
  7. 7. To achieve a year-on-year reduction of 1 per cent. in operating costs.