Buying Agency (Hansard, 28 April 1998)

HC Deb 28 April 1998 vol 311 cc110-1W 110W

§ Mr. Dobbin
To ask the Chancellor of the Duchy of Lancaster what targets he has set for the Buying Agency for 1998. [40302]

§ Mr. Kilfoyle
I have set the Agency the following targets for 1998.
Financial

to generate a return on capital employed of 8 per cent.;

to increase total sales by 2 per cent. on an accruals basis;

Productivity

to reduce the cost per £ of total savings by 2.5 per cent. on 1997 outturn;
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to maintain the cost per £ of total sales at 1997 outturn;

Customer Satisfaction

to resolve 95 per cent. of customers' complaints received in the year within 1 month, except where explicitly agreed otherwise by the customer;

to deliver 95 per cent. of direct orders by the due date;

Internal Quality

to secure re-accreditation under ISO 9001;

Environmental

to reduce the Agency's electricity consumption per member of staff at its headquarters by 3 per cent.