§ Ms MoranTo ask the Secretary of State for Northern Ireland what performance targets have been set for Land Registers of Northern Ireland in 1998–99. [38204]
§ Marjorie MowlamFor 1998–99 the following performance targets have been set for Land Registers of Northern Ireland.
Quality
- 1. To achieve a customer satisfaction rate of at least 98.5 per cent.
- 2. To achieve a registration accuracy of at least 98.5 per cent.
Efficiency
- 3. To process regular Land Registry dealings in an average of 14 days.
- 4. To process regular Registry of Deeds dealing in an average of 4 days.
- 5. To process regular Statutory Charges Registry dealings in an average of 11.5 days.
- 6. To process pre-completion land information applications in an average of 5 days.
- 7. To achieve a weighted unit cost target of £26.13. Output
Output
- 8. To process 106 application units per member of staff per month.
Finance
- 9. To increase overall productivity by at least 1.5 per cent.
- 10. To cover Agency costs out of fee income.