HC Deb 06 April 1998 vol 310 c77W
Ms Moran

To ask the Secretary of State for Northern Ireland what performance targets have been set for Land Registers of Northern Ireland in 1998–99. [38204]

Marjorie Mowlam

For 1998–99 the following performance targets have been set for Land Registers of Northern Ireland.

Quality

  1. 1. To achieve a customer satisfaction rate of at least 98.5 per cent.
  2. 2. To achieve a registration accuracy of at least 98.5 per cent.

Efficiency

  1. 3. To process regular Land Registry dealings in an average of 14 days.
  2. 4. To process regular Registry of Deeds dealing in an average of 4 days.
  3. 5. To process regular Statutory Charges Registry dealings in an average of 11.5 days.
  4. 6. To process pre-completion land information applications in an average of 5 days.
  5. 7. To achieve a weighted unit cost target of £26.13. Output

Output

  1. 8. To process 106 application units per member of staff per month.

Finance

  1. 9. To increase overall productivity by at least 1.5 per cent.
  2. 10. To cover Agency costs out of fee income.