Jubilee Line (Hansard, 6 April 1998)

§ Ms Hodge
To ask the Secretary of State for the Environment, Transport and the Regions what was the cost to London Underground in each quarter of the last five years of compensation payments triggered by delays caused by defective trains on the Jubilee Line. [37200]

§ Ms Glenda Jackson
London Underground do not have the information readily available in the exact form requested. The table shows the total value of all Customer Charter claims on the Jubilee Line in each four week period for each of the last four financial years. Information for the year 1993/94 is not readily available.

Period 1994/95 1995/96 1996/97 1997/98

1 106.8 52.8 999.2 375.2

2 280.1 493.9 110.6 44.4

3 74.7 196.5 124.0 253.0

4 146.9 185.9 138.1 355.0

5 5,874.1 152.6 18.8 398.0

6 1,299.8 257.3 50.4 63.0

7 579.9 ¹0 134.9 49.10

8 105.4 ¹0 388.5 146.8

9 834.1 ¹0 763.7 68.5

10 297.0 37.7 41.2 54

11 33.7 127.7 40.8 1,348.6

12 88.2 444.3 102.5 1,072.8

13 204.4 1,817.6 1,839.8 ²—

Total 9,628.1 3,766.3 4,634.0 ²4,228.7

¹No claims were processed P7 to P9 in 1995/96 due to computer problems

²Figures for P13, 1997/98 are not yet available.

Note:
Figures are in pounds.

§ Ms Hodge
To ask the Secretary of State for the Environment, Transport and the Regions how many delays of over two minutes there were to Jubilee Line underground trains in each month of the last five years caused by defective trains on the Jubilee Line. [37203]

§ Ms Glenda Jackson
London Underground do not have the information readily available in the exact form requested. The table shows the number of delays of over 3W two minutes which have been caused by defective rolling stock in each four week period for the last five years.

Period 1993–94 1994–95 1995–96 1996–97 1997–98

1 80 96 79 72 66

2 108 100 68 83 66

3 102 68 83 92 63

4 91 83 103 71 58

5 90 96 127 72 81

6 109 86 118 78 70

7 101 66 86 53 71

8 74 52 79 54 73

9 68 59 91 82 80

10 54 53 67 41 63

11 65 73 86 86 129

12 71 82 95 57 180

13 68 72 88 78 ¹143

Total 1,081 986 1,170 919 ¹1,143

¹Period 13 ended on 31 March and the final figure was not available for this answer. This figure is therefore provisional.

§ Ms Hodge
To ask the Secretary of State for the Environment, Transport and the Regions how many delays of over two minutes to Jubilee Line underground trains have been caused by defective new trains on the Jubilee Line in each week since their introduction. [37202]

§ Ms Glenda Jackson
New rolling stock has been phased into service since December 1997. This stock has suffered from a number of teething problems, but London Underground are working hard to overcome them. The need to maintain safety standards means that faults are rectified as they occur, which can result in delays.
London Underground do not have the information readily available in the exact form requested. The table sets out the number of delays of over two minutes which have been caused by defective rolling stock in each four week period since the start of the 1997–98 financial year.

Period Number of delays

1 66

2 66

3 63

4 58

5 81

6 70

7 71

8 73

9 80

10 63

11 129

12 180

13 ¹143

¹ Period 13 ended on 31 March and the final figure was not available for this answer. This figure is therefore provisional.

§ Ms Hodge
To ask the Secretary of State for the Environment, Transport and the Regions how many compensation payment claims have been triggered in the last five years because of delays to the Jubilee Line underground journeys caused by defective Jubilee Line trains. [37201]

§ Ms Glenda Jackson
London Underground do not have the information readily available in the exact form requested. The table shows the total number of customer4W charter claims of all types on the Jubilee Line in each four week period for each of the last four financial years. Information for the year 1993–94 is not readily available.

Period 1994/95 1995/96 1996/97 1997/98

1 43 29 367 128

2 115 207 50 19

3 45 82 56 107

4 97 88 55 139

5 2,087 69 6 149

6 442 114 23 26

7 252 ¹0 52 20

8 52 ¹0 150 58

9 346 ¹0 243 32

10 115 20 17 22

11 22 56 15 481

12 38 151 43 420

13 180 457 614 ²—

Total 3,719 1,273 1,541 ²1,601

¹ No claims were processed P7 to P9 in 1995–96 due to computer problems.

²Figures for P13, 1997–98 are not yet available.

Period	1994/95	1995/96	1996/97	1997/98
1	106.8	52.8	999.2	375.2
2	280.1	493.9	110.6	44.4
3	74.7	196.5	124.0	253.0
4	146.9	185.9	138.1	355.0
5	5,874.1	152.6	18.8	398.0
6	1,299.8	257.3	50.4	63.0
7	579.9	¹0	134.9	49.10
8	105.4	¹0	388.5	146.8
9	834.1	¹0	763.7	68.5
10	297.0	37.7	41.2	54
11	33.7	127.7	40.8	1,348.6
12	88.2	444.3	102.5	1,072.8
13	204.4	1,817.6	1,839.8	²—
Total	9,628.1	3,766.3	4,634.0	²4,228.7
¹No claims were processed P7 to P9 in 1995/96 due to computer problems
²Figures for P13, 1997/98 are not yet available.

Period	1993–94	1994–95	1995–96	1996–97	1997–98
1	80	96	79	72	66
2	108	100	68	83	66
3	102	68	83	92	63
4	91	83	103	71	58
5	90	96	127	72	81
6	109	86	118	78	70
7	101	66	86	53	71
8	74	52	79	54	73
9	68	59	91	82	80
10	54	53	67	41	63
11	65	73	86	86	129
12	71	82	95	57	180
13	68	72	88	78	¹143
Total	1,081	986	1,170	919	¹1,143
¹Period 13 ended on 31 March and the final figure was not available for this answer. This figure is therefore provisional.

Period	Number of delays
1	66
2	66
3	63
4	58
5	81
6	70
7	71
8	73
9	80
10	63
11	129
12	180
13	¹143
¹ Period 13 ended on 31 March and the final figure was not available for this answer. This figure is therefore provisional.