HC Deb 02 April 1998 vol 309 cc604-5W
Mr. Stephen Twigg

To ask the Secretary of State for Defence what are the key targets for the Chief Executive of the Army Technical Support Agency for 1998–99. [38102]

Dr. Reid

The Chief Executive of the Army Technical Support Agency has been set the following Key Targets for 1998–99.

  1. 1. To influence equipment design by obtaining formal tasking from Project Managers/Integrated Logistic Support (ILS) Managers in influencing equipment design in at least 80% of appropriate ILS projects.
    2. 605
  2. 2. To recommend a 10% gross cost saving in Advanced Order Spares purchasing for appropriate non-ILS projects without reducing the equipment sustainability or availability.
  3. 3. To provide a complete and accurate answer to 92% of ad hoc inquiries within 2 working days.
  4. 4. To dispatch new and reprinted technical publications within the period from receipt of demand as follows:
    1. a. For priority demands, 90% within 5 working days.
    2. b. For routine demands, 90% within 24 working days.
  5. 5. To complete 90% of Operational projects and 75% of Priority A projects before the agreed target date.
  6. 6. To satisfy 90% of customers when undertaking technical projects.
  7. 7. To provide a considered response to 90% of Equipment Failure Report (or equivalent) submissions within 10 working days from receipt.

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