§ Mrs. DunwoodyTo ask the Secretary of State for the Environment, Transport and the Regions what proposals he has to ensure that passengers receive impartial advice when purchasing rail tickets. [54]
§ Ms Glenda JacksonTrain operators have a legal obligation to sell tickets impartially and to provide accurate information about ticketing and fares options. Serious and persistent contravention of their impartiality obligations will trigger formal action by the independent Rail Regulator.10W The Deputy Prime Minister, the Minister of Transport and I will be meeting the Rail Regulator shortly to discuss how we might achieve more effective regulation of the railway industry. We have already commissioned a report on the shortcomings of the sanctions currently available to the regulatory authorities.