§ Dr. WrightTo ask the Chancellor of the Duchy of Lancaster (1) how many citizens charters adopted by national public services(a) have their performance indicators validated and verified by an external body and (b) specify enforceable rights for particular standards of service; and if he will identify those services under (a) and (b); [21802]
(2) if he will list each citizens charter; indicating which involved consultation with consumers in (a) setting performance standards and (b) their preparation; [21783]
(3) if he will list those national citizens charters which(a) provide complaints procedures in line with recommendations of the complaints task force and(b) provide financial compensation for users when particular standards have not been met; and if he will publish for each the figures for compensation paid out in each financial year since the charter was implemented; [21782]
(4) how many of the national citizens charters are available (a) in an appropriate form for the visually impaired and (b) in two or more languages other than English; and if he will list those charters in each category; [21780]
(5) if he will list all national public services which have not yet published a citizens charter. [21819]
§ Mr. FreemanI shall write to the hon. Member and place copies in the Libraries of the House.