HC Deb 17 March 1997 vol 292 cc417-8W
Dr. Marek

To ask the Secretary of State for Transport what assessment he has made of the customer satisfaction surveys carried out on behalf of(a) London Buses Ltd. and (b) London Underground Ltd. [20429]

Mr. Bowis

The Department receives regular reports from London Transport concerning customer perceptions of service performance for both Buses and Underground. I understand that London Buses is considering whether to replace its current household survey with an interview survey of passengers alighting from buses. This new methodology would be similar to the one which London Underground has been using since 1990.