§ Mr. DonohoeTo ask the Secretary of State for Transport how much his Department and its executive agencies have spent drafting, publishing and circulating each of their customer charters and customer standard documents; and how many copies of each document have been issued. [19392]
§ Mr. BowisEstimates provided by the respective agencies and by the Department are as follows:
Name Estimated cost of production and circulation (£) Numbers of document issued Central Transport Group1 1,000 4,000 Driving Standards Agency2 11,331 200,000 Driver and Vehicle Licensing Agency3 120,000 pa 14,500,000 Highways Agency4 206,000 1,120,000 Marine Safety Agency5 12,990 16,000 The Coastguard Agency6 13,650 70,000 Vehicle Inspectorate7 12,412 80,500 Vehicle Certification Agency8 2,170 4,000 1 CTG estimate for "Serving the Public." 2 1 DSA figures for 1996–97 Customer Charter and leaflet "If things go Wrong" which do not include drafting costs. 32 DVLA 1996–97 figures for Customer Service Guide which do not include drafting costs. 43 HA 1994 and 1996 Road Users Charter and Charter Statement. 5 4 MSA Codes of Practice. 65 TCA 1995–96 and 1996–97 figures for Charter statements which do not include drafting and circulation costs. 76 VI Standard of service leaflets from 1994 onwards: MOT Customers, Vehicle Testing, Training, MOT Enforcement, Roadworthiness Enforcement and Vehicle Testing. These figures do not include drafting costs, or circulation costs as the leaflets were distributed via the current circulation system. 8 7 VCA Customer Service Guide and Code of Practice.