§ Mr. DonohoeTo ask the Secretary of State for the Home Department how much his Department and its executive agencies have spent drafting, publishing and circulating each of their customer charters and customer standard documents; and how many copies of each document have been issued. [19386]
§ Mr. HowardThe available information about costs specifically attributable to customer charters and standards is as follows:
Home Office Department Document Cost Number of copies Prison Service Citizens Charter statement of standards 1993 No separate record of costs of publication/circulation or number of copies produced United Kingdom Passport Agency Charter Standard Statement issued 1994, revised 1995 and 1996 1£5,892 over 3 years 15,000 copies over 3 years Citizens Charter Noticeboard 1994, 1995, 1996 1£3,214 over 3 years Six (one in each Passport Office) Immigration and Nationality Directorate Statement of Principles and Service 1£438 150 posters Immigration Ports Directorate Immigration and Nationality Directorate Finance and Services Directorate Leaflet: The work of Immigration and Nationality Directorate1 £12,945 50,000 leaflets Procedures and Victims Unit Victims Charter 1996 £87,000 94,000 copies TOTAL £109,489 Quantifiable Costs 1 Costs of design, printing and distribution. Costs of drafting not separately identifiable. Charters and service standards are often reproduced in annual reports and various other documents, but the costs of doing so are not separately identifiable.