§ Mr. BurstowTo ask the Secretary of State for Social Security what plans she has to simplify the initial claim form for disability living allowance. [6972]
§ Mr. DenhamOne of our key aims is to improve the service provided to claimants and other customers. This is why the design and clarity of claim forms are subject to periodic review. The administration of Disability Living592W Allowance is the responsibility of Peter Mathison, Chief Executive of the Benefits Agency. He will write to the hon. Member.
Letter from Peter Mathison to Mr. Paul Burstow, dated 9 July 1997:
The Secretary of State for Social Security has asked me to reply to your recent Parliamentary Question asking what plans she has to simplify the initial claim form for Disability Living Allowance (DLA).In April 1997, following extensive consultation, a new claim pack designed specifically for claims made in respect of children was introduced. A revised DLA adult claim pack is currently being widely tested with a planned release date of October 1997. The same changes will be reflected in the Attendance Allowance claim pack.Whilst the claim pack gathers detailed information about the needs arising from disability and is necessarily lengthy, the main objective is to enable all customers to describe fully the effect of their disabilities. They are now also asked to provide details of who they feel is the best professional person for us to approach, should further evidence be required.The Benefits Agency has a commitment to produce forms which are of a high standard and all forms are subject to regular review.I hope you find this reply useful.