HC Deb 20 February 1997 vol 290 c711W
Mr. Howarth

To ask the Secretary of State for Social Security what targets for quality of service in addition to clearance times are currently set for the Benefits Agency medical services. [16496]

Mr. Burt

The administration of the Benefits Agency medical service is a matter for Peter Mathison, the chief executive of the Benefits Agency. He will write to the hon.Member.

Letter from Peter Mathison to Mr. Alan Howarth, dated 19 February 1997: The Secretary of State for Social Security has asked me to reply to your recent parliamentary question asking what targets for quality of service in addition to clearance times are currently set for the Benefits Agency Medical Service (BAMS). Targets for standards of service are set out in the BAMS Professional Standards, and the Client Service Standards. Details have been placed in the Library. I hope this reply is helpful.