§ Mr. BrazierTo ask the Secretary of State for Northern Ireland what targets have been set for the Driver and Vehicle Testing Agency during 1997–98. [17108]
§ Mr. MossFor 1997–98, the following targets have been set:
Target Vehicle test appointments 21 days average waiting time Driving test appointments 38 days average waiting time Productivity (vehicle testing) 18.5 units per man per day Productivity (driver testing) 7.98 units per man per day Faulty inspections Faulty inspections not to exceed 0.01 per cent. of tests conducted Level of complaints about booking arrangements Less than 0.20 per cent. of applications received Level of complaints about the conduct of tests Less than 0.20 per cent. of applications received Level of customer satisfaction with booking arrangements At least 85 per cent. plus or minus 2 per cent. within the range of sampling error
606W
Private hospitals and nursing homes Acute1 Mental illness Mental handicap Category of bed Physical disabilities Maternity Elderly: General2 Other2 Total Private hospitals at 31 December 1982 236 18 — — 1 — — 255 1983 227 18 — — 1 — — 246 1984 227 18 — — 1 — — 246 1985 227 18 — — 1 — — 246 1986 193 18 — — 1 — — 212 1987 196 18 — — 1 — — 215 at 31 March 1989 210 18 — — — — — 228 1990 250 18 — — — — — 268 1991 246 18 — — — — 264 1992 243 18 — — — — 12 273 1993 239 18 — — — — 12 269 1994 230 5 — — — — 10 245 1995 251 67 — — — — — 318 Private nursing homes at 31 December 1982 68 25 5 — 24 862 — 984 1983 98 54 — — 24 992 — 1,168 1984 88 50 — — 24 1,171 — 1,333 1985 79 71 — — 24 1,727 — 1,901 1986 28 203 — — 24 2,532 — 2,787 1987 291 307 9 — — 3,398 — 4,005
Target Level of customer satisfaction with test procedures At least 92 per cent, plus or minus 2 per cent, within the range of sampling error Number of compensation payments for cancelled tests Less than 0.2 per cent, of applications received