HC Deb 18 February 1997 vol 290 c478W
Mr. Fabricant

To ask the Chancellor of the Duchy of Lancaster what targets he has set for The Buying Agency. [16683]

Mr. Freeman

I have set the agency the following targets for 1997Financial to generate a return on capital employed of 8 per cent. to increase sales of the core business by 20 per cent. to increase customers of the fuel and energy business by 5 per cent. Productivity to reduce the cost per £ of savings from the core business to 4.4p. to reduce the cost per £ of core business sales to 2.6p. Customer satisfaction to resolve 95 per cent. of customer complaints in one month. to deliver 94 per cent. of direct orders by the due date. Internal quality to improve the quality of the agency's workplace by achieving the health at work award. Environmental to set up an environmental management system as described in ISO 14001 standard.