Rail Services (Punctuality and Reliability) (Hansard, 18 February 1997)

§ Mr. Cohen
To ask the Secretary of State for Transport if he will list(a) the number and (b) the percentage of trains, which arrived more than five minutes later during peak hours on each of the former Network SouthEast lines in each four week period since December 1995. [15962]

§ Mr. Watts
Information for the number of franchised services which arrived more than five minutes late during the peaks is not currently available. Available information for British Rail services and for the percentage of franchised services which arrived more than five minutes late during the peaks is in the tables.
489W

Percentage over 5 minutes late (BR) p10 1995–96 p11 1995–96 p12 1995–96 p13 1995–96 p1 1996–97 p2 1996–97 p3 1996–97 p4 1996–97 p5 1996–97 p6 1996–97 p7 1996–97 p8 1996–97 p9 1996–97

Northampton Lines 18.3 13.5 27.7 20.9 24.6 7.7 14.6 8.9 8.2 11.4 8.7 16.9 16.4

North London Lines data not available

Kent Coast 24.4 20.7 19.7 13.1 6.0 4.3 10.3 7.3 8.4 7.3 9.4 franchised

Kentlink 22.4 21.0 19.9 12.9 7.7 6.0 12.7 8.2 6.5 8.2 10.9 franchised

South London Lines 15.1 8.7 8.5 6.9 5.6 5.6 franchised

Sussex Coast 18.9 12.8 15.5 10.2 7.9 6.1 franchised

Solent and Wessex (train line) 14.6 10.3 franchised

South Western Lines (Suburban) 11.9 5.9 franchised

Thames 8.0 6.7 7.6 5.5 3.5 4.3 8.1 4.8 7.7 3.9 7.4 franchised

Thameslink 18.1 16.7 13.9 18.1 6.8 6.4 12.6 15.9 9.3 7.6 13.3 17.8 17.9

Great Northern 18.9 13.3 20.7 10.9 7.1 8.3 8.3 5.6 5.5 11.9 10.7 18.9 15.2

West Anglia 10.0 6.1 9.1 3.5 2.7 2.0 5.1 5.4 3.2 2.5 2.0 15.6 7.1

North London Orbital Data not available

Watford Locals 14.7 10.9 16.7 16.2 10.8 8.9 7.1 6.7 7.4 4.2 4.9 12.9 13.1

Percentage of franchised peak services arriving more than five minutes late

1995–96 percentage 1996–97 percentage

Train operator Route group P12 P13 P1 P2 P3 P4 P5 P6 P7 P8 P9 P10

South West Trains Main Line 17 6.3 6.1 5 8 6.2 8.5 8.7 6.9 20.6 19.4 10.6

Suburban 11.8 4.4 4.1 4.2 8.1 5.6 8.1 5.4 4.3 13.3 15.2 8.8

Connex South Central South London Lines — — — — 5.9 5.3 4.3 4.2 6.8 16 22.4 10.5

Sussex Coast — — — — 10.2 7.2 9 9 8.1 11.7 12.5 14.3

LTS Rail — — — — 6.3 6 4.2 5.2 5.5 6.1 6.6 5.4

Chiltern — — — — — — 5.4 3.8 7.7 11 6.9 3.5

South Eastern Kent Link — — — — — — — — — 20.2 21.4 18.8

Kent Coast — — — — — — — — — 23.7 24.1 19.7

Thames — — — — — — — — — 8.7 8.7 9.3

§ Mr. Cohen
To ask the Secretary of State for Transport if he will list(a) the number and (b) the percentage of trains cancelled on each of the former Network SouthEast lines in each four week period since December 1995. [15963]

Trains cancelled (BR) p10 1995–96 p11 1995–96 p12 1995–96 p13 1995–96 p1 1996–97 p2 1996–97 p3 1996–97 p4 1996–97 p5 1996–97 p6 1996–97 p7 1996–97 p8 1996–97 p9 1996–97

Chiltern 17 17 35 5 12 15 33 15 franchised

Great Eastern 64 121 150 44 43 25 131 29 32 23 54 33 93

Isle of Wight 8 5 23 8 2 20 19 10 2 13 3 franchised

London Tilbury and Southend 201 68 95 83 57 47 franchised

Northampton Lines 38 20 36 32 20 11 43 21 52 20 23 124 21

North London Lines data not available

Kent Coast 103 83 131 96 71 47 89 45 51 51 118 franchised

Kentlink 174 178 267 259 163 128 245 134 115 175 202 — —

South London Lines 63 80 107 67 38 49 franchised

Sussex Coast 44 55 105 33 24 54 franchised

Solent and Wessex (main line) 52 46 franchised

South Western Lines (suburban) 157 66 franchised

Thames 221 352 321 159 132 37 133 91 106 97 108 franchised

Thameslink 116 90 84 45 28 28 70 175 79 47 66 64 79

Great Northern 174 80 138 62 144 42 54 48 51 159 221 222 50

West Anglia 203 104 114 52 33 33 251 81 26 48 38 82 63

North London Orbital 528 290 708 393 230 170 192 211 237 86 193 95 138

Watford Locals 65 41 76 37 17 13 59 67 81 90 20 56 55

Percentage cancelled (BR) p10 1995–96 p11 1995–96 p12 1995–96 p13 1995–96 p1 1996–97 p2 1996–97 P3 1996–97 p4 1996–97 p5 1996–97 p6 1996–97 p7 1996–97 p8 1996–97 p9 1996–97

Chiltern 0.5 0.4 0.8 0.1 0.3 0.4 0.8 0.3 franchised

Great Eastern 0.6 0.9 1.1 0.3 0.3 0.2 0.8 0.2 0.2 0.2 0.4 0.2 0.7

Isle of Wight 0.5 0.3 1.4 0.5 0.1 1.1 1.1 0.6 0.1 0.7 0.2 franchised

London Tilbury and Southend 3.6 1.0 1.4 1.2 1.0 0.7 franchised

Northampton Lines 1.3 0.5 1.1 1.1 0.7 0.3 1.0 0.5 1.3 0.5 0.5 2.8 0.5

North London Lines data not available

Kent Coast 1.0 0.8 1.0 0.7 0.6 0.4 0.7 0.3 0.4 0.4 0.9 franchised

Kentlink 1.0 1.1 1.3 1.2 0.9 0.6 1.1 0.6 0.5 0.8 0.9 franchised

South London Lines 0.5 0.5 0.6 0.4 0.2 0.3 franchised

Sussex Coast 0.5 0.4 0.8 0.3 0.2 0.4 franchised

Solent and Wessex (main line) 0.6 0.4 franchised ':

South Western Lines (suburban) 1.2 0.4 franchised

Thames 1.8 2.3 2.1 1.0 0.9 0.3 0.9 0.6 0.7 0.7 0.7 franchised

Thameslink 2.5 1.6 1.6 0.8 0.6 0.5 1.3 3.1 1.4 0.9 1.2 1.3 1.4

Great Northern 2.3 0.9 1.6 0.7 1.8 0.5 0.6 0.5 0.6 1.9 2.4 2.4 0.5

West Anglia 2.4 1.0 1.2 0.5 0.4 0.3 2.6 0.8 0.3 0.5 0.4 0.8 0.6

North London Orbital 10.3 4.5 14.8 6.1 4.0 2.8 3.2 3.3 3.7 1.7 3.5 2.0 3.2

Watford Locals 2.8 1.3 2.5 1.5 0.6 0.5 2.2 2.4 2.9 3.5 0.7 2.0 2.0

490W

§ Mr. Watts
Information for the number of franchised services cancelled is not currently available. Available information for British Rail services and for the percentage of franchised services cancelled is in the tables.
491W

Percentage of franchised services cancelled

1995–96 percentage 1996–97 percentage

Train operator Route Group P12 P13 P1 P2 P3 P4 P5 P6 P7 P8 P9 P10

South West Trains Main Line 0.9 0.2 0.4 0.4 0.2 0.4 1 0.3 0.3 0.6 0.5 1

Suburban 1.3 0.4 0.4 0.3 0.8 0.4 0.7 0.4 0.2 1.4 0.4 1.4

Connex South Central South London Lines — — — — 5 0.3 0.3 0.4 0.4 0.5 0.4 0.9

Sussex Coast — — — — 0.3 0.2 0.3 0.3 0.3 0.9 0.8 3

LTS Rail — — — — 1.5 1.3 0.9 0.9 0.8 0.6 0.6 2.6

Chiltern — — — — — — 0.2 0.3 0.8 0.6 0.4 0.2

South Eastern Kent Link — — — — — — — — — 0.5 0.8 0.9

Kent Coast — — — — — — — — — 1 1.3 1.4

Thames — — — — — — — — — 0.7 0.7 1.3

§ Mr. Cohen
To ask the Secretary of State for Transport if he will list the terms of the passengers charter which apply to all train operating companies. [15966]

§ Mr. Watts
The British Rail passengers charter applies to train operating companies while they remain under the control of the British Railways Board. All franchise operators must publish their own passengers charters which must include provisions at least as favourable to passengers as those provided under British Rail's charter.
Franchise operators' passengers charters are annexed to the franchise agreement, and copies are in the Library of the House.

Percentage over 5 minutes late (BR)	p10 1995–96	p11 1995–96	p12 1995–96	p13 1995–96	p1 1996–97	p2 1996–97	p3 1996–97	p4 1996–97	p5 1996–97	p6 1996–97	p7 1996–97	p8 1996–97	p9 1996–97
Northampton Lines	18.3	13.5	27.7	20.9	24.6	7.7	14.6	8.9	8.2	11.4	8.7	16.9	16.4
North London Lines	data not available
Kent Coast	24.4	20.7	19.7	13.1	6.0	4.3	10.3	7.3	8.4	7.3	9.4	franchised
Kentlink	22.4	21.0	19.9	12.9	7.7	6.0	12.7	8.2	6.5	8.2	10.9	franchised
South London Lines	15.1	8.7	8.5	6.9	5.6	5.6	franchised
Sussex Coast	18.9	12.8	15.5	10.2	7.9	6.1	franchised
Solent and Wessex (train line)	14.6	10.3	franchised
South Western Lines (Suburban)	11.9	5.9	franchised
Thames	8.0	6.7	7.6	5.5	3.5	4.3	8.1	4.8	7.7	3.9	7.4	franchised
Thameslink	18.1	16.7	13.9	18.1	6.8	6.4	12.6	15.9	9.3	7.6	13.3	17.8	17.9
Great Northern	18.9	13.3	20.7	10.9	7.1	8.3	8.3	5.6	5.5	11.9	10.7	18.9	15.2
West Anglia	10.0	6.1	9.1	3.5	2.7	2.0	5.1	5.4	3.2	2.5	2.0	15.6	7.1
North London Orbital	Data not available
Watford Locals	14.7	10.9	16.7	16.2	10.8	8.9	7.1	6.7	7.4	4.2	4.9	12.9	13.1

Percentage of franchised peak services arriving more than five minutes late
		1995–96 percentage	1996–97 percentage
Train operator	Route group	P12	P13	P1	P2	P3	P4	P5	P6	P7	P8	P9	P10
South West Trains	Main Line	17	6.3	6.1	5	8	6.2	8.5	8.7	6.9	20.6	19.4	10.6
	Suburban	11.8	4.4	4.1	4.2	8.1	5.6	8.1	5.4	4.3	13.3	15.2	8.8
Connex South Central	South London Lines	—	—	—	—	5.9	5.3	4.3	4.2	6.8	16	22.4	10.5
	Sussex Coast	—	—	—	—	10.2	7.2	9	9	8.1	11.7	12.5	14.3
LTS Rail		—	—	—	—	6.3	6	4.2	5.2	5.5	6.1	6.6	5.4
Chiltern		—	—	—	—	—	—	5.4	3.8	7.7	11	6.9	3.5
South Eastern	Kent Link	—	—	—	—	—	—	—	—	—	20.2	21.4	18.8
	Kent Coast	—	—	—	—	—	—	—	—	—	23.7	24.1	19.7
Thames		—	—	—	—	—	—	—	—	—	8.7	8.7	9.3

Trains cancelled (BR)	p10 1995–96	p11 1995–96	p12 1995–96	p13 1995–96	p1 1996–97	p2 1996–97	p3 1996–97	p4 1996–97	p5 1996–97	p6 1996–97	p7 1996–97	p8 1996–97	p9 1996–97
Chiltern	17	17	35	5	12	15	33	15	franchised
Great Eastern	64	121	150	44	43	25	131	29	32	23	54	33	93
Isle of Wight	8	5	23	8	2	20	19	10	2	13	3	franchised
London Tilbury and Southend	201	68	95	83	57	47	franchised
Northampton Lines	38	20	36	32	20	11	43	21	52	20	23	124	21
North London Lines	data not available
Kent Coast	103	83	131	96	71	47	89	45	51	51	118	franchised
Kentlink	174	178	267	259	163	128	245	134	115	175	202	—	—
South London Lines	63	80	107	67	38	49	franchised
Sussex Coast	44	55	105	33	24	54	franchised
Solent and Wessex (main line)	52	46	franchised
South Western Lines (suburban)	157	66	franchised
Thames	221	352	321	159	132	37	133	91	106	97	108	franchised
Thameslink	116	90	84	45	28	28	70	175	79	47	66	64	79
Great Northern	174	80	138	62	144	42	54	48	51	159	221	222	50
West Anglia	203	104	114	52	33	33	251	81	26	48	38	82	63
North London Orbital	528	290	708	393	230	170	192	211	237	86	193	95	138
Watford Locals	65	41	76	37	17	13	59	67	81	90	20	56	55

Percentage cancelled (BR)	p10 1995–96	p11 1995–96	p12 1995–96	p13 1995–96	p1 1996–97	p2 1996–97	P3 1996–97	p4 1996–97	p5 1996–97	p6 1996–97	p7 1996–97	p8 1996–97	p9 1996–97
Chiltern	0.5	0.4	0.8	0.1	0.3	0.4	0.8	0.3	franchised
Great Eastern	0.6	0.9	1.1	0.3	0.3	0.2	0.8	0.2	0.2	0.2	0.4	0.2	0.7
Isle of Wight	0.5	0.3	1.4	0.5	0.1	1.1	1.1	0.6	0.1	0.7	0.2	franchised
London Tilbury and Southend	3.6	1.0	1.4	1.2	1.0	0.7	franchised
Northampton Lines	1.3	0.5	1.1	1.1	0.7	0.3	1.0	0.5	1.3	0.5	0.5	2.8	0.5
North London Lines	data not available
Kent Coast	1.0	0.8	1.0	0.7	0.6	0.4	0.7	0.3	0.4	0.4	0.9	franchised
Kentlink	1.0	1.1	1.3	1.2	0.9	0.6	1.1	0.6	0.5	0.8	0.9	franchised
South London Lines	0.5	0.5	0.6	0.4	0.2	0.3	franchised
Sussex Coast	0.5	0.4	0.8	0.3	0.2	0.4	franchised
Solent and Wessex (main line)	0.6	0.4	franchised										':
South Western Lines (suburban)	1.2	0.4	franchised
Thames	1.8	2.3	2.1	1.0	0.9	0.3	0.9	0.6	0.7	0.7	0.7	franchised
Thameslink	2.5	1.6	1.6	0.8	0.6	0.5	1.3	3.1	1.4	0.9	1.2	1.3	1.4
Great Northern	2.3	0.9	1.6	0.7	1.8	0.5	0.6	0.5	0.6	1.9	2.4	2.4	0.5
West Anglia	2.4	1.0	1.2	0.5	0.4	0.3	2.6	0.8	0.3	0.5	0.4	0.8	0.6
North London Orbital	10.3	4.5	14.8	6.1	4.0	2.8	3.2	3.3	3.7	1.7	3.5	2.0	3.2
Watford Locals	2.8	1.3	2.5	1.5	0.6	0.5	2.2	2.4	2.9	3.5	0.7	2.0	2.0

Percentage of franchised services cancelled
		1995–96 percentage	1996–97 percentage
Train operator	Route Group	P12	P13	P1	P2	P3	P4	P5	P6	P7	P8	P9	P10
South West Trains	Main Line	0.9	0.2	0.4	0.4	0.2	0.4	1	0.3	0.3	0.6	0.5	1
	Suburban	1.3	0.4	0.4	0.3	0.8	0.4	0.7	0.4	0.2	1.4	0.4	1.4
Connex South Central	South London Lines	—	—	—	—	5	0.3	0.3	0.4	0.4	0.5	0.4	0.9
	Sussex Coast	—	—	—	—	0.3	0.2	0.3	0.3	0.3	0.9	0.8	3
LTS Rail		—	—	—	—	1.5	1.3	0.9	0.9	0.8	0.6	0.6	2.6
Chiltern		—	—	—	—	—	—	0.2	0.3	0.8	0.6	0.4	0.2
South Eastern	Kent Link	—	—	—	—	—	—	—	—	—	0.5	0.8	0.9
	Kent Coast	—	—	—	—	—	—	—	—	—	1	1.3	1.4
Thames		—	—	—	—	—	—	—	—	—	0.7	0.7	1.3