HC Deb 10 February 1997 vol 290 cc6-7W
Lady Olga Maitland

To ask the Secretary of State for Defence what are the key targets for 1997–98 for the chief executive of the Army Base Repair Organisation. [15412]

Mr. Soames

The chief executive of the Army Base Repair Organisation has been set the following key targets for 1997–98:

  1. 1. To deliver a responsive repair service, which matches the needs of the customer both in peace and for operations to the agreed timeliness, quantity and quality criteria and offers value for money.
  2. 2. To remain with ABRO's allocated budget.
  3. 3. To maintain the 1997–98 ratio of labour costs to hours of production at 23 per cent. below the rate of agency launch.
  4. 4. To prepare full and cash costs for the significant base repair programmes by 31 March 1998.
  5. 5. To Include in ABRO accounts, closing balances as at 31 March 1998 for the cost of spare parts held by the agency.
    6. 7
  6. 6. To implement the ABRO system for handling customer feedback and conduct a customer survey.
  7. 7. To achieve ABRO land command support market test vesting day within nine months of final ministerial announcement.
  8. 8. To evaluate and recommend the CFQ strategy for ABRO Donnington to DGES(A) by 30 April 1997.