§ Lord Berkeleyasked Her Majesty's Government:
Who is responsible for providing bus service quality indicators for London buses and outside London; and
To list the factors used in calculating bus service quality indicators; and
To list, for the last three years, the bus service quality indicators for bus routes (a) for London buses and (b) outside London in each case by operator and/or area.
§ Viscount GoschenIn London, bus service quality indicators are a matter for London Transport Buses (LTB). The Secretary of State for Transport sets quality of service targets for the London bus network as a whole, using indicators provided by LTB. The performance of bus services against the targets is regularly reported by LTB. I have today placed in the Library a list of bus service quality indicators and the targets set for London bus routes for the last three years, including the factors used in calculating them.
In the deregulated market outside London the use of service quality indicators is a matter for the commercial judgement of bus operators and, in the case of tendered services, a matter for the local authorities concerned.