§ Mr. Nigel EvansTo ask the Secretary of State for Northern Ireland what targets have been set for the Driver and Vehicle Testing Agency during 1996–97. [30310]
§ Mr. MossFor 1996–97, the following performance targets have been set:
Target Vehicle test appointments 24 days average waiting time Driving test appointments 48 days average waiting time Productivity (vehicle testing) 18.0 units per man per day Productivity (driver testing) 7.9 units per man per day Error rate Faulty inspections not to exceed 0.20 per cent. of tests conducted Level of complaints about booking arrangements Less than 0.75 per cent. of applications received Level of complaints about the conduct of tests Less than 0.75 per cent. of applications received Level of customer satisfaction with test procedures At least 85 per cent. plus or minus 2 per cent. within the range of sampling error Number of compensation payments for cancelled tests Less than 0.4 per cent. of applications received Composition unit cost of testing operations £16.81