§ Ms HodgeTo ask the Secretary of State for Transport what plans he has to reduce(a) delays on London Underground and (b) the number of station closures (i) for over 15 minutes due to attributable causes and (ii) due to repair work. [22946]
§ Mr. NorrisResponsibility for minimising delays and temporary station closures on the underground is an operational matter for London Underground Ltd. However, I have recently set new quality of service objectives for LUL to achieve by March 1999, with interim objectives for 1996–97. These objectives include higher targets for service reliability and for customer satisfaction with the quality of train service, and a new target for the percentage of scheduled train miles operated.
All of the targets are set out in the table.
Percentage 1995–96 1995–96 1996–97 1989–89 Measure target to date target target Train service regularity (percentage headways achieved) 95.7 95.8 95.7 96.2 Percentage schedule operated — 96.4 96.5 97.2 Ticket purchase (percentage queuing under 3 minutes) 98.0 97.5 98.0 98.0 Escalator availability 92.0 92.7 92.0 94.5 Lift availability 95.0 95.7 96.0 96.0 Train service CSR 77.0 76.0 76.0 78.0 Train and station information CSR — 73.0 73.0 76.0 Customer security and safety CSR 83.0 82.0 83.0 83.0 Staff helpfulness and availability CSR 69.0 68.0 69.0 71.0 Train and station cleanliness CSR — 68.0 69.0 71.0 CSR = Customer Satisfaction Rating.