§ 32. Mr. BarnesTo ask the President of the Board of Trade what assessment he has made of the level of complaints to the east midlands office of the Gas Consumer Council in 1995. [18722]
§ 33. Mr. Jim CunninghamTo ask the President of the Board of Trade what assessment he has made of the level of complaints to the west midlands office of the Gas Consumer Council in 1995. [13723]
§ Mr. EggarIt will be for British Gas Trading Ltd. to take the steps it judges necessary to retain customer loyalty as competition approaches. Similarly, the service business, which is already operating in a competitive market, will need to neet that competition.