HC Deb 18 June 1996 vol 279 c408W
Mr. Donohoe

To ask the Secretary of State for Health if he will list(a) the customer charters which are currently in use within his Department and its executive agencies and (b) the charters which have been withdrawn. [32829]

Mr. Horam

The following charters and related booklets have been produced for use in England:

  • The Patient's Charter and You
  • A Framework for Local Community Care Charters
  • The Patient's Charter and Maternity Services
  • The Patient's Charter and Services for Children and Young People
  • Blood Donors (National Blood Service —Interim Charge)
  • Customer Service Charter Guidelines (NHS Estates Agency)
  • Commitment to Service: Members' Charter (NHS Pensions Agency)
  • Working with Business (Medicines Control Agency)
  • Code of Practice on Enforcement (Medical Devices Agency

None has been withdrawn. In addition, numerous local charters have been produced by health authorities, trusts, general practitioner practices and social services departments. No complete central record of these is held.