Teachers Pension Agency

HC Deb 17 July 1996 vol 281 c583W

Mr. Riddick

To ask the Secretary of State for Education and Employment what key performance targets she has set for the Teachers Pension Agency in the first half of 1996–97. [38314]

Mr. Robin Squire

For the period of 1 April to 30 September 1996, the key performance targets for the Teachers Pension Agency are:

1. (a) to process 98 per cent. of the applications for retirement awards by the payable date, or if later, then within 30 days of receipt of the application;
2. (b) to meet the agreed accuracy target for pensions-related calculations;
3. (c) to provide a substantive answer to 95 per cent. of all inquiries within 15 working days of receipt;
4. (d) to manage the programme agreed with the agency's clients for the collection and processing of service and salary data relating to teachers and to seek timely submission of that data; and
5. (e) to support Capita Managed Services Ltd. in the orderly transition of the administration of the teachers superannuation scheme to the private sector on 1 October 1996.