§ Mr. SpringTo ask the Chancellor of the Duchy of Lancaster what performance targets he has set for the Occupational Health and Safety Agency for the current financial year. [37416]
§ Mr. FreemanMy primary objective for the Occupational Health and Safety Agency is to secure its privatisation this summer. Until then it will be managed within the public sector on the basis of achieving the following annual key performance targets:
- Financial:
- to break even in accrual accounting terms;
- Quality of Service:
- (a) to turn round within II working days of receipt, 85 per cent. of case referrals on which no additional medical reports are required;
- (b) to turn round within 40 working days of receipt, 70 per cent. of case referrals on which additional medical information is required;
- (c) to earn client satisfaction ratings on training courses, comprehensive medical examinations and health screening programmes of 95 per cent. in the top two categories on a six point post-service questionnaire;
- (d) to issue at lease 97 per cent. of invoices error free.
In addition, the agency has efficiency targets on cost containment, details of which are commercially sensitive.