§ Mr. Alex CarlileTo ask the Chancellor of the Exchequer if he will introduce legislation to provide that banks pay compensation to customers for the consequences of overcharging; and if he will make a statement. [9880]
§ Mrs. Angela Knight[holding answer 18 January 1996]: There are no plans to introduce such legislation. Arrangements already exist for customers' complaints to 3W be pursued, either through banks' internal procedures or, where they are exhausted, by involving the banking ombudsman.