§ Mr. GallieTo ask the Secretary of State for Scotland if he will publish the annual report and accounts of the Student Awards Agency for Scotland for 1994–95 and the agency's key targets for 1995–96. [18325]
§ Mr. Michael ForsythI have today arranged for copies of the agency's annual report and accounts to be placed in the Libraries of both Houses.
I have set the following key performance targets for the Student Awards Agency for Scotland for 1995–96:
- Service
- To process 75 per cent. of applications within 28 days of receipt.
- To respond to 95 per cent. of general correspondence within 15 working days of receipt.
- To respond to all Chief Executive and Ministerial correspondence within 15 working days of receipt.
- To answer all complaints within 14 calendar days of receipt.
- Agency Management
- Average unit cost to process each successful application—(based on current costs) target £35.
- Efficiency gains—3.79 per cent.
The chief executive will be directly responsible to me for ensuring that these targets are achieved and full details will be published in the agency's annual report and accounts.