HC Deb 15 February 1996 vol 271 cc698-9W
23. Mr. Soley

To ask the Secretary of State for the Home Department what new proposal he has to help the victims of crime. [12875]

Mr. Maclean

We are aiming shortly to publish a new victim's charter which will set out the minimum standards of service victims can expect from the criminal justice agencies. It will explain clearly which agency is responsible for providing each service, and how victims can complain if they do not get the standard of service promised.

Achievement of the charter service standards will be monitored closely by the agencies concerned, and progress will be reported in the Home Office annual report.

The new charter demonstrates our commitment to respond to the needs and interests of victims in a real and practical way.