HL Deb 12 February 1996 vol 569 cc38-9WA
Lord Brougham of Vaux

asked Her Majesty's Government:

What progress has been made on the Review of the Local Government Ombudsman Service.

The Minister of State, Department of the Environment (Earl Ferrers):

The first stage of the review, in which the need for a Local Ombudsman Service was examined, has been completed. On 30 November 1995, the Reviewer—Sir Geoffrey Chipperfield—presented his report to my right honourable friend the Secretary of State for the Environment and to the Chairman of the Commission for Local Administration in England (CLA), and today we have arranged for copies of the report to be placed in the Library of the House.

Sir Geoffrey has concluded that the present centralised investigation and review processes of the CLA would not be able to handle effectively the increasing volume of complaints which he foresaw with the growth of citizens' awareness of their rights and remedies. He has proposed, therefore, a new complaints regime, under which each local authority would be statutorily obliged to operate its own local complaints system, involving both internal review and an external reviewer or adjudicator. The role of any independent, central body, such as the CLA, would be limited to the validation and monitoring of each local authority's system; such a body would not have any role to investigate specific complaints.

We have carefully considered Sir Geoffrey's report, together with the CLA's representations on it. We recognise the importance of all local authorities having their own effective local complaints systems, although we are not persuaded of the need to seek legislation imposing a new statutory duty on local authorities to establish and maintain such systems. Nor do we believe that the case has been made that there is at present no continued need for the CLA's role as a wholly independent body to investigate complaints of maladministration.

We have concluded, therefore, to proceed with the second stage of the review, which will focus particularly on the efficiency and effectiveness of the CLA's procedures as an investigatory body. My honourable friend the Minister for Local Government has today asked Andrew Whetnall, a senior official at the Department of the Environment, to undertake this stage of the review. My honourable friend proposes that Mr. Whetnall should be assisted by the Advisory Group, including representatives of the local authority associations and citizens advice bureaux, which we established for the first stage of the review. In parallel, he is inviting comments from local authorities and all interested parties on the wider issues raised in the review's first stage. In the light of these comments and the findings of the review's second stage, we intend to take our decisions on the CLA's future.