§ Mr. KirkwoodTo ask the President of the Board of Trade if he will review the procedures adopted by Parcelforce for dealing with complaints and claims for loss or damage to parcels posted to the United Kingdom from overseas. [23404]
§ Mr. OppenheimNo, these procedures are an operational matter for Parcelforce. If the hon. Member has a particular complaint, he should contact the managing director of Parcelforce.