§ Dr. WrightTo ask the Secretary of State for Health what steps he has taken to publicise the new national health service complaints procedures among users of the service. [26362]
§ Mr. HoramA supply of public information leaflets and posters was sent to all national health service trusts, family health service authorities, district health authorities, community health councils and family health services practitioners for use from 1 April when the new system was implemented. In addition, leaflets and posters have been supplied to all citizens advice bureaux, main public libraries and health information service outlets. The leaflet will also be available shortly in the 11 most commonly used ethnic minority languages.