HL Deb 01 April 1996 vol 571 cc13-4WA
Earl Russell

asked Her Majesty's Government:

Whether they accept the view expressed by the Parliamentary Commissioner for Administration in May 1995 and repeated in paragraph 13 of his third report (Investigation of Complaints against the Child Support Agency) that the agency should appoint an independent complaints adjudicator.

Lord Mackay of Ardbrecknish

An independent complaints examiner will be recruited for the Child Support Agency later this year. The agency will be running a pilot scheme during the summer in order to inform the guidelines within which the examiner will operate. The intention is that a full independent complaints service will be in operation shortly after that.